Onboard, activate and keep your users
Give your product a community layer where users learn from each other, find answers fast and stick around past the trial.
- Support ticket volume
- -42%Support ticket volume
- Trial to paid conversion
- +29%Trial to paid conversion
- Churn warning lead time
- 7 daysChurn warning lead time
Most trials fail in the first four days, quietly.
A user signs up, pokes around, does not reach the thing that makes your product click, and never comes back. Nobody files a ticket about it. Your funnel just shows a number going down, and by the time a success manager reaches out the account has already moved on.
The teams that fix this do it with people, a community where a user can ask a half formed question and get a real answer from someone who solved it last month. That works, and it does not scale, because it depends on somebody being awake and paying attention.
What it costs you today
- Trial users stall before their first real win and never say why
- The same setup question arrives twenty times a week
- Product updates go out and nobody reads them
- Churn shows up in the dashboard after it is too late to act
Which agents do the work
Each agent has a specific job here. You choose whether it suggests, waits for approval, or runs on its own.
Onboarding Agent
Welcomes and guides
Push trial users to the first win, not the feature tour
The agent knows which action correlates with conversion in your product and walks each new user toward it. If they stall, it offers the one next step that matters instead of a checklist of eleven.
Support Agent
Answers questions
Deflect the repetitive half of your ticket queue
It answers from your docs, changelog and past threads, always citing where the answer came from. It also reports the questions your documentation does not cover, which is usually the most useful list your team gets all month.
Insights Agent
Reports and warns
Churn risk with a week of runway
Login gaps, dropping activity, unanswered questions and a shift in tone all feed a health score per account. You get the list on Monday with a reason attached to each name.
Newsletter Agent
Writes and sends
A product update people actually open
The agent writes the release note from what shipped and what the community asked for, so it reads like an answer rather than an announcement. Open rates roughly double against a standard changelog email.
What a member actually experiences
No agent panels, no settings. Just a community that happens to be paying attention.
- 1Minute 1
Signup
The user lands in your product and in the community at the same time, using the same session through single sign on.
- 2Hour 1
Aimed at the first win
The Onboarding Agent asks what they are trying to build and points at the shortest path to it.
- 3Day 2
They get unstuck
A setup question is answered in under a minute with a link to the doc, plus the thread where two other teams hit the same error.
- 4Day 9
Risk detected
Activity drops. The Insights Agent flags the account before the trial ends rather than after.
- 5Day 14
Converted
They upgrade having already had value, and they stay in the community as someone who now answers other people’s questions.
bestcity.ai
AI video surveillance, 3,400 trial signups a month
Their support queue was two thirds repeat questions about camera setup and alert tuning, and trial conversion had been flat for three quarters. They put a community layer inside the product with the SDK and turned on onboarding, support and insights, so operators could compare configurations with each other.
Tickets fell 42 percent and trial to paid rose 29 percent within two quarters.
SaaS specifics
Can this live inside our product rather than on a separate site?
Yes. The in app SDK gives you feed, groups and support threads as React or React Native components using your existing auth session, so users never leave your product or log in twice.
How does the Support Agent avoid making things up?
It only answers from sources you connect, your docs, changelog, past threads and product updates, and every answer shows the source. If confidence is low it escalates to your team with the full context instead of guessing.
Will this cannibalise our help desk?
It sits in front of it. Zendesk, Intercom and Freshdesk all connect, so anything the agent cannot answer becomes a ticket with the conversation attached rather than a fresh one with no history.
Same platform, different shape
- D2C
Turn one time buyers into repeat customers
Own the relationship after the first order.
- Association
Keep a member network genuinely alive
Notice the silence before renewal season does.
- Creators
Own your audience instead of renting it
The list is the asset. The platform is not.
- College Clubs
A student community that survives the semester
The club should outlive the committee that runs it.
- Web3
A real home for your token holders
Governance deserves better than a scrolling chat window.
Run a saas community that grows on its own
Book a demo and we will set it up with your branding and your data.
Thirty minutes. No credit card, no obligation.