Community managers are familiar with the challenging task of overseeing user-generated content. It can be time-consuming to review comments, images, events, and groups to ensure they comply with the rules. Furthermore, the presence of spamming automated bots can exacerbate the problem. However, a combination of automated moderation and manual community reporting can offer an effective solution, easing the burden on community managers and their teams.
What is community abuse?
Community abuse refers to any type of harmful behavior, such as bullying, harassment, hate speech, or discrimination, that occurs within a community. This can include online communities, such as social media groups, forums, or chat rooms, as well as physical communities, such as neighborhoods or workplaces. Community abuse can negatively impact the well-being and safety of individuals within the community, and it can also undermine the overall effectiveness and purpose of the community. Therefore, it is important for community managers to implement measures to prevent and address community abuse to maintain a healthy and positive environment for all members.
The Best Practices to prevent spam and abuse in online communities
Community managers face numerous challenges, including engagement, proving ROI, security, and access management. To protect customers' data and ensure community security, it is essential to follow best practices. Here are some of the top recommendations for effective security and access management in your community.
- Using automated threat protection and moderation tools
- Protect your community from spam by using spam protection software.
- Make sure input is checked for profanity and add profanity filters
- Create useful guidelines
- Creating a multi-layered barrier against spam and abusive content
- Using SSO (Single Sign-On)
- Establishing SSL (Secure Sockets Layer) Encryption
- Cloud Hosting
- Perform External Penetration Tests
The Need to Employ Safety Tech in Communities
As your community expands, it becomes vulnerable to security threats, making it crucial to invest in online safety. Choosing and utilizing appropriate technology is essential in creating a secure collaboration space. Safety technology can empower community moderators to protect against data breaches and toxic behavior, and improve brand value and team productivity.
A mobile gaming community's case highlights the positive impact of implementing safety tech. By adding a proactive chat filter, moderation volume decreased by 88%, and reports of abusive behavior were reduced from 500 to 50 cases per day.
Effective safety tech can lessen the moderator's workload by recognizing abusive patterns, eliminating disinformation, and prioritizing urgent cases.
To create a safe collaboration space and gain customer trust, organizations can implement best practices. To learn more about building secure online communities, feel free to contact us and join our NbliK community, which is a safe platform for all community members to collaborate.
Team NbliK has extensive experience in building online communities that empower you to take your business to the next level.